How do I return an item?

    We understand that ordering a saddle or tack online can be a big decision, and we want you to feel confident with your purchase. If something isn't quite right, we're happy to help - We just ask that you follow the return guidelines below carefully.

    HOW TO START RETURN:
    Before returning any items to Barefoot Saddles USA, please contact customer service at [email protected] to get a Return Authorization number (RA) or exchange instructions. Returns sent without an RA number may not be accepted

    RETURN/EXCHANGE TIMELINE:

    • Returns, exchanges, or claims must be requested within 7 days of receiving your item!

    • Saddles must be returned within 7 days - this includes your 7-day saddle trial -the last day of your trial.

    • Returned items must be shipped back within 14 days of the original shipping date - Saddles the last day of your 7-day Trial.

    • Returns will not be accepted after 30 days - Period!

    • Return shipping is at the buyer's expense.

    • We do not provide prepaid return labels or "return to sender" options at this time!

    RESTOCKING FEES

    • Returns or cancellations for orders already in transit from Germany are subject to up to a 25% restocking fee.

    • If your order has shipped within the U.S., it cannot be canceled - it must be returned under the normal return process.
      Returns Missing Tags or identifiers may be subjected for 15 - 25% restocking fee.

    • Saddle Trial Returns: A $150 Trial/Restocking fee.

    • Additional fees may apply if the return is missing tags, identifiers, or requires cleaning (e.g., dirt, hair, scratches).

    • Shipping costs are non-refundable.

    Once you have your Return Authorization number, please send your return along with the original invoice to:

    Returns - Barefoot Saddles USA
    4404 Rocklane Dr
    Walkertown, NC 27051
    USA

    Phone 336-448-3734
    Business hours in Eastern Standard Time

    We strongly recommend insuring your return shipment and using a tracking number and send the tracking number for us at salesbarefootsaddlesusa.com.
    Barefoot Saddles USA Cannot Issue Refunds or Exchanges for Returns Not Received!

    REFUNDS:

    Refunds are processed once the returned item has been received and inspected.
    Please allow 7-15 business days for processing, depending on your bank's timeline.
    Late returns (after the stated return window) may take up to an additional 15 days to process.

    All returned products must be unused and have all original Tags /Bags attached in the return- no exceptions!
    Items not meeting these conditions may be subject to a 15-25% restocking fee or may not be eligible for refund.
    Altered damaged tack! DO not punch extra holes on your leathers or fenders ASK first for possibility exchange smaller size! Altered/ damaged items are non refundable.

    Special orders and Close-out sale items are Final Sale and cannot be returned, exchanged, or credited.

    Shipping charges are non-refundable. We provide a discounted flat-rate shipping fee for our customer; however, this fee does not reflect the actual shipping and handling costs, which are higher.
    When returning an item, we strongly recommend insuring your shipment and getting a tracking number. Barefoot Saddles USA is not responsible for lost packages and Will Not Issue a Refund or Exchange if the Return is Not Received.

    Special orders and close-out sale items are not eligible for returns, exchanges, or credits.

      RETURNS - POLICY & GUIDELINES
      We want you to find the perfect fit for you and your horse. You may try your saddle for 7 days as part of our Saddle Trial Program.
      NOTE:       WE CANNOT ACCEPT RETURNS FOR USED SADDLES, USED SADDLE PADS, OR USED GIRTHS AND CINCHES. Or altered damaged tack! DO not punch extra holes on your leathers or fenders ASK first for possibility exchange smaller size!

      With our 7-day Saddle Trial Program:

      • Ride only in a clean, controlled area.

      • Keep the saddle clean and free of dirt or hair.

      • Leave all tags and identifiers attached.

      • Use your own pad and girth/cinch, or a clean cloth underneath.

      If you return a saddle after the trial:

      • A $150 Trial/Restocking fee applies for the in-stock saddles only.

      • You are responsible for return shipping

      • Additional cleaning or damage fees may apply if necessary.

      Used saddles, saddle pads, girths, or cinches cannot be returned.

    • Special orders and close-out sale items cannot be returned, exchanged, or credited
    • If you have any questions, please contact us at [email protected].

      Agreement

      By purchasing from Barefoot Saddles USA, you agree to this Return Policy.

      We appreciate your understanding and thank you for supporting our small business. If you have questions about returns, or trials, email us at [email protected]