How do I return an item?
Please contact customer service 877-865-2467 to obtain a Return Authorization number before shipping anything back to Barefoot Saddles USA. After obtaining your Return Authorization number, please ship your return to:
Returns - Barefoot Saddles USA
30799 Pinetree Rd PMB 409
Pepper Pike OH 44124
Place your saddle pad or the demo saddle pad and saddle on your horse. Take your time to get it settled, girth it up and assess whether it fits your horse. Please fee free to call 541-773-6300 for help with saddle fit. If you do not feel the saddle is right for you and your horse at this point, put it back in the box with tags still attached.If you like the way it fits your horse, you can sit and gently ride in the saddle in a controlled area. Do not go on a trail ride. Protect the stirrup leathers with a tube sock, halter fleece covers, or other material to avoid marks and rubs on the saddle. Wear soft pants or breeches. Half chaps, full chaps, tall boots, jeans with seams, bling, and pockets will scratch and leave marks on the saddle. If you mark up the saddle, scratch it, or damage it, you cannot return it. If it is returned with dirt or hair, an additional $75 cleaning fee will be charged.
If after one week you decide to return the saddle, call us toll free for a Return Authorization Number, and include a copy of your receipt. Pack the saddle carefully and insure it. You will be charged a $100 restocking fee. You are also responsible to pay the return shipping charges to send the saddle back to us. This is to insure that you or the next customer will be purchasing a new saddle.
If you are purchasing a saddle, you will be sent these guidelines in an email to read over - please hit reply to let us know you understand the terms and conditions of our saddle return policy.
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